Client referrals

Turn happy patients into your best acquisition channel

Referral campaigns that reward both the referrer and the friend — personal link, QR or desk registration.

Included in every plan — activate under Settings → Modules when your clinic is ready.

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Why clinics lose patients who would already come recommended

Satisfied patients already recommend the clinic in private chats, but without a clear program the clinic cannot see who brought whom, cannot thank people fairly, and loses the trail between a WhatsApp message and the first booking. Word of mouth exists; what is missing is measuring and rewarding it without overloading reception.

Domeralia turns that intent into an operable flow: you define campaigns (service, package or product) with rewards for the referrer and the referred — fixed credit, percent or fixed discount, or a free service. Each client can share a personal link or QR; if someone walks in without a link, reception attributes the referral on the client file. On signup or booking, attribution is recorded.

When the referred client completes the visit (or the sale defined by the campaign) and rules are met, the referral qualifies and benefits are issued. Credits are redeemed from the client file or portal; discounts apply at POS. Reports and CSV export show the funnel attributed → booked → qualified → rewarded.

Personal link and QR

Every client gets a URL with their code (clientRef) and campaign. Share on WhatsApp or print the QR; the landing or booking embed captures attribution with cookies.

Works at the desk too

If a friend arrives without a link, reception registers the referral on the new client file: campaign + who referred them. No digital channel required.

Rewards for both sides

Configure credit, discount or free service for referrer and referred. After qualification, benefits redeem on the file, portal or POS.

Funnel and reporting

See each referral’s status, timeline and export CSV. Monthly caps, date windows and delayed reward release when you need them.

How it fits the clinic day

  • 1 Enable the module and create a campaign (rewards, share destination, optionally visible in the portal).
  • 2 The patient shares their link or QR — or reception attributes manually when someone arrives at the desk.
  • 3 After the attended visit (or sale), Domeralia qualifies and issues benefits; the team redeems or applies the discount at POS.

FAQ

Yes. The module is included in every Domeralia plan. Activate it whenever you want under Settings → Modules; it is not a paid add-on.

No. You can attribute via link, via QR (same URL with qr source) or register the referral manually at reception when the referred client arrives without a link.

Fixed credit on the client wallet, percent or fixed discount (whole catalog or selected services) and free service, depending on the campaign. Discounts apply at POS.

We offer 14 days free to evaluate Domeralia — including the referrals module — with your clinic’s real data.

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